Customer care
We're here to help
Questions about your order, your skin or your ritual? Send us a message and a member of our team will personally reply.
- care@nomi-skincare.com
- Response time
- Within 24 hours
- Availability
- 7 days a week
Before you write
Quick answers
Orders are processed within 1 to 2 business days and usually arrive in around 7 business days, with tracking included.
Shipping is free on every order, worldwide.
Yes. You have 60 days to request a return for a full refund. Get in touch through the form above and we'll guide you.
Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Bancontact, iDEAL, UnionPay and Shop Pay. All payments are encrypted.
Visit our Advice page for the ritual, pairing guide and tips by skin type, or send us a message.